A DAY IN THE LIFE OF BUSINESS SUPPORT TEAM MANAGER: Akinsanya Tolulope

It’s important in every company to keep the ball rolling in all areas of business. That is why the role of Business Support Team Manager is one of the most instrumental roles within any business, as they are often the people to turn to for all forms of support that will ensure employees meet KPI’s.

This is why Find Your Flex is so excited to be presenting the latest installment of our A Day in the Life of series. As we gain insights from HMRC’s very own Business Support Manager Akinsanya Tolulope! Who explains the responsibilities of her role and how she maintains work-life balance.

What does a working day look like for a Business Support Team Manager?

I ensure that the CCM and regime teams are supported in delivery of the Large Business operating model. Directly line manage a cross regime team of Band AO’s who support all stakeholders across LB SNI and undertake general corporate support duties. I ensure that my team meets all KPI’s and successfully deliver on the support functions within their remit. A day in my role would start with ensuring that the arranged cover for the regional mailbox is available and if not, to find a suitable cover as soon possible. To find a suitable cover, I will have to communicate the situation with the team and ask for volunteers to cover fully or partially. I must ensure that work is picked up across the team and that nothing misses the KPI’s.

I review my teams leave position, approve any request and discuss any inconsistencies with the affected person. I am also one of the single points of contact for the regime handling systems. I manage access and permissions for colleagues on the regime handling systems and the mailbox within my line of business. I am a key member of the Race network, actively supporting the business to deliver on REAP. So, I spend part of my days catching up tasks to deliver on some of the network’s projects.

How do you find a work life balance?

HMRC is one of the best organisations when it comes to supporting employees on work-life balance. As a mother of two and an employee who lives an hour by driving from my primary place of work, I have benefitted greatly from available support. My role allows me to work from home, office or a mix of both.The organisation takes individual circumstances into consideration and appropriate measures in place for adequate interventions.

Are there opportunities to progress?

My role comes with opportunities such as apprenticeship, management development programme and wider HMRC/Civil service opportunities. This opportunities do not only help to excel in my current role but also have the potential to develop the right skills for future endeavours.

What is the best part about being a Business Support Team Manager?

The best part about my role is the opportunity to learn a little bit about everything and learn something new almost everyday. Managing a team that works across regimes means that aside from gaining knowledge on these regimes, I also get to collaborate with colleagues across different regimes. So I’m constantly meeting new people and regularly updating my knowledge of how the organisation works.

Is there a difficult part to your job?

Managing people can be quite challenging especially when there is the need to align their personal needs with organisational needs to achieve a positive outcome. I navigate this by gaining comprehensive knowledge of the subject matter. Communicating the benefits for the organisation and the individual to the affected person(‘s) and negotiate the best outcome for all.

If someone was considering a career in your area of expertise, what advice would you give them?

Be open to learning and make the best of every opportunity.

Thank you Akinsanya for sharing your insights as a Business Support Team Manager

It’s exciting to hear about such a challenging and varied role! And one that clearly takes a lot of passion to do well and we are so grateful to see how passionate Akinsanya is about her work. We know this will inspire readers who are of the same mind and what like to get into a role in the same field!

There are a variety of roles out there! If you want to read what its like to work in these, why not take a look at are other ‘A Day in the Life Of…’ installments!

Check out A Day in the Life Of R&D Category Lead: Aline Mor to find out more!

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