A Day in the Life of the Head of UX & Optimisation: Becky Franks

This week Find Your Flex is excited to be delving in to the life of Becky Franks; Head of UX and Optimisation for the Co-Operative Bank. But it doesn’t stop there, Becky is also the lead their Digital Bees colleague network. As a woman who wears many hats for the company and does so splendidly, we are ecstatic to see what Becky’s working day looks like. We hope our readers will find this interesting and perhaps even consider Becky’s path if pursuing a career in the same field!

What does a working day look like for the Head of UX & Optimisation and Lead on Digital Bees?

One of the things I love about my job is the variety of my role. In UX we have 5 teams, UX Design, Research, Service Design, Content and Optimisation. One day I might be in a workshop coming up with ideas for new propositions with the UX team, the next day I could be working with stakeholders outside of the team looking at how we tackle diversity and inclusion across the Bank. Through the Digital Bees I have spoken at events, conferences, to students and the general public to improve their digital skills and confidence. No day is the same.

How do you find a work life balance?

My work life balance is good, as a Digital Leadership team we regularly review how the teams are working and if anyone is working over their hours we will raise this with the individual to find out why. We have always been able to work from home which makes a real difference as you can us your lunch times to sort out things at home or go for a run. I real enjoy the flexibility of being able to work from home.

Are there opportunities to progress?

100%! I have been at the Bank 4.5 years and have been promoted twice. I started as a Manager, moved to Lead and am now a Head of. There are always opportunities for people to progress who work hard and align to our values.

What is the best part about being the Head of UX & Optimisation and Lead on Digital Bees?

I really enjoy Leading my team and the Digital Bees and I love supporting people to progress and get the best out of them. I like bringing people together and tackling any issues as a team. There are some really talented and knowledgeably people in the team and I love learning from them.

Is there a difficult part to your job?

One of the most important parts of my job is to build strong stakeholder relationships. And make sure that the team does the same. Working from home means you have to put extra effort in. And make the effort to call and speak to people to resolve any issues before they escalate. It can also be hard to support so many people, my diary is usually back to back with meetings I sometimes miss out on supporting the team and attending meets as I just don’t have enough hours in the day.

If someone was considering a career in your area of expertise, what advice would you give to them?

Go for it! We have a really mixed team. Some people have degrees others have worked in the Bank and moved into the team and learnt on the job. Everyone has to start somewhere, if you want a role in UX there are lots of online courses. Be proactive, complete courses and do some voluntary work in UX, it looks great on your CV. If people tell me they don’t have time to do that I’d question how much they really want a role in UX! Opportunities are there but you need to work for them – you’re the only person who can change your career.

Thank you to Becky for sharing your insights as the Head of UX & Optimisation and Lead on Digital Bees!

It is inspiring to see someone take on so many responsibilities and also make the time for work life balance! Becky has given a perfect example of how hard work can pay off. And how to go about climbing the ladder of an organisation like the Co-Operative Group. We at Find Your Flex thank Becky Franks for giving us the scoop on what her working day looks like. And what it could look like for you if you wished to pursue the same or similar role!

If you want to find out about the work days of other careers, why not have a read of A Day in the Life Of a Co-Founder and CPO: Jacob Sever?

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