“A career here doesn’t have to be to strive for CEO, you can go up, down and sideways if you wish. There are always opportunities. – Nicola Piercewright

“I have developed in every way possible. I am not the shy person I was. My confidence has been built up because of all the trust and support you get with senior leaders.” – Ellen Gibbon

Our customers and members matter to us, we work to please their needs, they are at the centre of everything we do.

This exceptional feedback comes from the brilliant work our Operations team do day in day out:

You are made to feel valued and in this day and age that is very rare. I hope they keep these values and traditions going for many years to come.”

Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.

People have been at the heart of all that is great about Royal London for more than 150 years and we are looking to maintain this with by adding Customer Service Consultants to our team in Wilmslow.

We have a range of full-time (35 hours) and part-time (minimum 18 hours) roles available between Monday to Friday 08.00 – 18.00 and we are open to discussing working patterns that work for you.

We asked of current Customer Service Consultants why they love working and Royal London and they were more than happy to share their views.

“The opportunities to grow, develop and further your career from starting in customer services are massive and development is a huge focus of Royal London.” – Leighanne Dixon

“The best part of my job is working in a fantastic team of people and helping our customers.”  – Joshua Dewitt

We asked Nicola Piercewright some further questions on her career with us

What is the most rewarding part of your role?

Giving our customers the best possible experience and helping them to help themselves with regards to their financial decisions. I know I am making a difference.

How have you developed since joining?

My journey has been long (I have been here 19 years!) at Royal London and my priorities over the years have changed, but if I can come in to work (even Part-time) and make a difference then that’s development right there. I develop each and every day here….from change in legislation and knowing what is required, change in management, from Team managers to CEO. I believe I have developed into a well-rounded person willing to live the values Royal London requires; Empowerment, Trustworthy, Collaborate, and Achieve.

Would you recommend your division to others?

Yes most definitely. Why, because you are valued here, if you come with the right attitude to provide excellent customer service and bring an open mind to enable change for the better then you will have a happy career here. And a career here doesn’t have to be to strive for CEO you can go up, down and sideways if you wish. There are always opportunities.

Our customers are diverse and to continually meet their needs we are looking for people from all backgrounds to join us, bring new thinking, challenge ours and add value daily.

So regardless what sector you have operated in, we want to discuss aligning our expertise and your passion.

Join us here – https://jobs.findyourflex.co.uk/clients/royal-london

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